FAQs
Shipping & Delivery
How will my order be shipped?Our courier partners are:
- J&T
- PosLaju
- Teleport
- ABX
- Pgeon
How long does it take for my order to arrive?
We arrange to ship out within one working day. Depending on courier services, your order should arrive within 3-7 working days.
How much does it cost to ship my order?
|
0.1kg-2.0kg |
RM 10.00 |
|
2.1kg-5.0kg |
RM 13.00 |
|
5.1kg-10.0kg |
RM 18.00 |
|
10.1kg-20.0kg |
RM 35.00 |
|
20.1kg and up |
RM 60.00 |
How do I track the shipping of my order?
Once you get your shipping confirmation email, you’ll be able to get the latest updates by clicking on the tracking link.
Return & Refund
What is your Return Policy?
If you are not satisfied with your purchase (damaged during shipment, wrong item, etc.), you can return it back to us and a refund or exchange can be arranged. Terms and conditions apply.
Please contact us at +6016 406 2966 for enquiries.
Warranty
Does my purchase come with a warranty?
Medical devices come with a warranty. More details of the warranty is made available in the product descriptions. You can also contact us at +6016 406 2966 for enquiries.
Quality Assurance
How do I know if the product is authentic?
You can be assured that all the products sold at SM Health Care Online Store are authentic. We are the direct importer and official distributor of the various brands that we carry.
What are your quality control standards?
We are committed to quality and assurance. All the products sold at SM Health Care Online Store undergo stringent quality control from the manufacturing phase right up to the packaging of your order.
We have been independently assessed by BSI against internationally recognized standards, and our products are MDA-approved.
Payment
How do I know my payment information is safe?
All our payments are handled by 2C2P, a highly reputable payment gateway company. They have top notch security and also handle payments for many other reputable businesses including Lazada, AirAsia, and Lenovo.
Loyalty & Rewards
Do I get anything for being a loyal customer?
Yes absolutely! With an account on our website, you can earn points by taking simple steps like following us on social media, subscribing to our newsletters, completing a purchase, and more! With your collected points, you can redeem rewards such as discount vouchers and FREE shipping!
Do I have a unique referral code that I can share?
Yes, we’re all about sharing the good news! Get your unique referral code by finding “Rewards” or a red floral logo at the bottom right of our website, and clicking “Referral Program” to get your referral code! Share your unique referral code to your friends and family, and enjoy lucrative rewards!
What do I get if I refer a friend to make a purchase via my unique referral code?
Both you and your friend will get a RM20 discount each when shopping on our website! No minimum purchase!